Shipping & Collection Policy
This policy applies to official Caliph Group merchandise (such as polo shirts and lanyards) bought from Caliph Care Sdn. Bhd. (202101028049 (1428349-A)), trading as Caliph Group, through the Shop in the Caliph Group portal at caliph.biz. It should be read together with our Terms & Conditions and Refund Policy.
1. Ways to receive your order
- Self collect (free): collect your order at our office, K-1-01, Connection Commercial, Persiaran IRC 3, IOI Resort City, 62502 Putrajaya, during office hours (Monday to Friday, 9.00am to 5.00pm, except public holidays). We will notify you in the portal when your order is ready to collect. Please bring your affiliate ID card or NRIC.
- Delivery by GDEX: we send your order to the address you give at checkout, anywhere in Malaysia.
2. Delivery charges
The delivery charge is based on the total weight of your order and whether the address is in Peninsular Malaysia or Sabah, Sarawak and Labuan. It is shown at checkout before you pay and is paid together with your order. One order is sent as one parcel.
3. Processing and delivery time
- Orders are prepared within 3 to 5 working days after payment is confirmed, subject to stock.
- After dispatch, GDEX delivery usually takes 1 to 3 working days in Peninsular Malaysia and 3 to 7 working days in Sabah, Sarawak and Labuan.
- When your order is shipped, the GDEX tracking number is shown on your order in the portal.
Delivery times are estimates. Delays caused by the courier, public holidays, weather or other events outside our control may occur.
4. Delivery address
Please make sure your name, phone number and address are correct and complete. If a parcel is returned because the address is wrong or nobody could receive it, we will contact you; a further delivery charge may apply to send it again, or you may collect it from our office.
5. Damaged, wrong or missing items
If your parcel arrives damaged, or an item is wrong or missing, email us within 7 days of receiving it with your order details and photos. We will replace the item or refund it as set out in our Refund Policy.
6. Uncollected orders
Self-collect orders not collected within 60 days of being ready may be cancelled after we have tried to contact you. Please contact us if you are unable to collect in time.
Contact us
Caliph Care Sdn. Bhd. (202101028049 (1428349-A))
Trading as Caliph Group
K-1-01, Connection Commercial, Persiaran IRC 3,
IOI Resort City, 62502 Putrajaya, Malaysia
Email: [email protected]
Phone: +603 8683 2761